Shipping Policy
Shipping Policy
Welcome to OUISH.co.uk! This Shipping Policy provides details about our delivery process, ensuring a smooth and enjoyable shopping experience for you.
Where We Deliver
OUISH proudly serves customers throughout the United Kingdom. At this time, we do not offer international shipping. This allows us to focus on delivering prompt, reliable service to our UK-based customers.
Fast & Reliable Delivery
We understand how important it is for your order to arrive quickly and securely. That’s why we’ve partnered with trusted UK courier services, including Royal Mail, DPD, and Hermes.
Here’s what you can expect:
- Transit and delivery time: Standard shipping takes 3-5 business days from the time your order is processed. Orders typically arrive within 3-6 business days after processing.
- Same-Day Dispatch: Place your order by 12:00 PM (GMT) on a business day, and we’ll dispatch it the same day.
- Next-Business-Day Dispatch: Orders placed after 12:00 PM or on weekends and public holidays will be processed and dispatched the next business day.
Effortless Tracking
To keep you updated on your delivery:
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You’ll receive an email confirmation containing:
- A unique tracking number.
- A direct link to our courier’s tracking portal (e.g., Royal Mail, DPD, or Hermes).
- Track your package in real-time from dispatch to delivery.
If you encounter any issues tracking your order, our dedicated customer support team is here to assist you.
Delivery Issues
Although rare, delivery challenges may arise. Whether it’s a delayed package, damaged items, or another concern, our team is committed to resolving the issue swiftly and to your satisfaction. Simply contact us, and we’ll handle the rest.
Why Choose OUISH for Shipping?
At OUISH, we believe shopping should be as effortless as possible. That’s why we offer reliable delivery services that prioritize speed, safety, and convenience—because you deserve nothing less.
Frequently Asked Questions
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How much does shipping cost?
Shipping is always free across the United Kingdom. -
When will I receive my order?
You can expect delivery within 3–5 business days after processing. -
How do I track my order?
Once your order is dispatched, we’ll email you a tracking number and a link to the courier’s tracking portal.
Contact Us
For any shipping-related inquiries, our customer care team is ready to help:
Our customer service is there for you from Mon. - Sat. from 9:00 - 6:00
Please send an email to
Company name:
OUISH
Send us an email:
support@ouish.co.uk
Call us at:
+447440683408
Address:
21 Ladbroke Crescent, London, W11 1PS, United Kingdom
Thank you for choosing OUISH.co.uk! We’re committed to providing you with an exceptional shopping and delivery experience.