How to Track Your Order

At Ouish, we want you to stay updated on the status of your order from the moment it’s placed until it arrives at your doorstep. Our easy-to-follow process ensures you can track your package and stay informed every step of the way. Here’s how you can track your order:

Step-by-Step Instructions for Tracking Your Order:

1. Receive Your Tracking Information

Once your order is shipped, you will receive an email with your tracking number and a link to the courier’s tracking page. The email will include the following details:

• Your unique tracking number.
• The name of the courier handling your package (e.g., Royal Mail, DHL, Hermes, etc.).
• A link to the courier’s tracking page.

2. Visit the Tracking Page

Click on the tracking link provided in the email to visit the courier's tracking page. If the link is not clickable, simply copy and paste it into your browser’s address bar.

3. Enter Your Tracking Number

On the courier’s tracking page, you will be prompted to enter your tracking number. This number is unique to your order and will allow the courier to provide real-time updates on the status of your delivery.

4. Monitor Your Shipment

After entering your tracking number, you’ll be able to see updates on your shipment’s journey. The tracking page will provide you with information such as:

• When your package has been shipped.
• The estimated delivery date.
• Updates on the location of your package.
• Confirmation when your package is out for delivery.

What to Do If You Have Any Issues with Tracking:

No Tracking Information Available:

If your tracking number isn’t showing any information after a couple of days, don’t worry. It can take some time for the courier system to update. You can check back after 24–48 hours or contact our customer service team for assistance.

Delay in Delivery:

If your package appears to be delayed, please check the courier's tracking page for more details. If you need further assistance, our support team is always here to help.

Lost or Missing Package:

If the tracking information shows the package as delivered but you haven't received it, we recommend checking with your neighbors or your local post office. If you're still unable to locate it, please contact us immediately, and we’ll work with you to resolve the issue.

Contact Us for Help:

If you have any questions or concerns about your order or tracking information, don’t hesitate to reach out to our customer support team. We’re here to assist you and ensure your experience with Ouish is seamless.

Email: support@ouish.co.uk
Phone: +447440683408

Thank you for shopping with Ouish! We hope you enjoy your purchase.