Refund and Return Policy

Returns

At Ouish, we want you to be completely satisfied with your jewelry. If you're not happy with your purchase, we offer free returns or exchanges within 30 days of receiving your order.

You can return your item for:

  • A different product
  • A full or partial refund to the original payment method

Return Conditions:

  • The item must be unused, unworn, and in its original condition.
  • It must be returned in the original packaging with all labels attached.
  • Returns must be initiated within 30 days of the order date.

📢 Holiday Returns: Orders placed during Thanksgiving & Christmas with EXPEDITED DELIVERY will be subject to a £10 restocking fee upon return.

How to Initiate a Return

To start your return, please contact us with the following details:

  • Order Number
  • Item Details
  • Reason for Return

📧 Email: support@ouish.co.uk
📞 Call: +44 7440 683408
📍 Address: 21 Ladbroke Crescent, London, W11 1PS, United Kingdom

⚠ Important: Please do not send your purchase back before receiving return authorization from our team.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed within 2–5 business days to your original payment method.
  • If rejected, we will notify you with a reason and offer a possible resolution.

Late or Missing Refunds?

If you haven’t received your refund yet:

  1. Check your bank account.
  2. Contact your credit card company (processing times may vary).
  3. Reach out to your bank, as they may require additional time to process the transaction.

If you still haven’t received your refund, please contact us at support@ouish.co.uk.

Exchanges

Need a different size or design? We allow exchanges within 30 days of receiving your order.

To exchange an item, contact us at:
📧 Email: support@ouish.co.uk
📞 Call: +44 7440 683408

Our team will guide you through the exchange process.

Sale Items & Promotions

Some sale items may be eligible for returns or exchanges. Please check the ‘Return & Delivery’ section on the product page or contact us for clarification.

Return Shipping

  • If your item qualifies for a free return, we will provide a prepaid return shipping label.
  • If the return is not eligible for free shipping, you will be responsible for return shipping costs. Shipping fees are non-refundable.

📦 Tip: For returns over £50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of lost or missing returned items.

Need Help?

For any return or refund inquiries, reach out to us:

📧 Email: support@ouish.co.uk
📞 Call: +44 7440 683408
📍 Address: 21 Ladbroke Crescent, London, W11 1PS, United Kingdom

We’re here to help make your Ouish experience smooth & hassle-free! ✨