How We Manage Your Data

At Ouish, we are deeply committed to protecting your privacy and ensuring that your personal data is handled with the utmost care and transparency. We understand the importance of your trust in us and are dedicated to safeguarding the information you share with us while providing you with a personalized and seamless shopping experience.

What Data We Collect

When you shop with us, we may collect the following types of personal data:

• Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment details.
• Account Information: Username, password, order history, and preferences.
• Technical Data: IP address, browser type, device type, operating system, and cookie data.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Data

We use the data we collect for the following purposes:

• Order Processing: To complete your purchases, process payments, and deliver your products to you.
• Customer Service: To respond to inquiries, resolve issues, and provide support related to your orders or account.
• Personalization: To offer you product recommendations, discounts, and promotions based on your preferences and past purchases.
• Marketing: To send you promotional emails or updates on sales, new arrivals, and special offers (you can opt out of these communications at any time).
• Analytics: To improve our website’s functionality, user experience, and to track website traffic and trends.

Your Data Privacy Rights

You have control over how your data is used:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal data, subject to legal obligations or contractual commitments.
• Withdrawal of Consent: You can withdraw consent for us to use your data for marketing purposes at any time by contacting us or using the unsubscribe link in our emails.

Do We Share Your Data?

We do not sell, rent, or trade your personal data to third parties. Your privacy is of the utmost importance to us, and we are committed to ensuring that your information is only used for the purposes outlined in this policy.

However, we may share your data with trusted third-party service providers who help us operate our business and provide services to you, including:

• Payment Processors: To facilitate secure transactions and payment processing.
• Shipping Providers: To deliver your products and manage logistics.
• Marketing Partners: If you have consented to receive promotional materials, we may work with third-party marketing platforms to send you updates.
• Legal and Regulatory Compliance: If required by law, we may disclose your personal data to comply with legal obligations or protect our rights.

Any third-party partners that handle your data are bound by strict data protection agreements and are prohibited from using your personal information for their own purposes.

How We Protect Your Data

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular monitoring of our systems. However, please note that no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookie Policy and Data Collection

As outlined in our Cookie Notice, we use cookies and similar technologies to improve your user experience and provide personalized content. The data collected through cookies is used solely for these purposes and is not sold to any third parties.

Contact Us

If you have any questions or concerns about how we manage your personal data, or if you'd like to exercise any of your data privacy rights, please feel free to contact us at:

Email: support@ouish.co.uk
Phone: +447440683408

We are dedicated to ensuring your privacy and trust as a valued customer of Ouish.